Frequently asked questions

Every customer has his own idea and needs about what the sun protection system should do for him on site.

In our product configurator, you have the chance to create an awning that meets your specific needs and requirements yourself in a first step. Afterwards you will receive recommendations for specialized trade partners from us in your area, who will be very happy to advise you in more detail and design the final awning with and for you as well as who will place the order with us.

If you are still unsure about which model suits you best, you can also use our dealer search - here you will find the nearest specialist partners in our network, who will be happy to advise you in detail about the best fitting awning for your specific needs. If necessary, you can also examine samples in the exhibition there and thus get a direct impression in addition to the product configurator.

Our high-quality awnings are always individually manufactured in our own production on site. Every customer has different needs and therefore there is a wide range of variants, colours and equipment options in our product range - so every customer always gets the best and suitable product result for himself. You are welcome to use our product configurator to design your desired awning yourself in a first step.

The prices of our products can vary greatly depending on the product type and equipment variant you need. In addition, there are installation costs which depend on the different conditions on site. Our specialist partners can advise you competently in this regard and provide you with an individual offer. For a detailed technical consultation with one of our specialist partners, you can find the nearest specialist partner to you here in our dealer search.

Due to the fact that we configure each awning individually for you based on your wishes and needs, a general delivery time cannot be given. However, you will of course receive exact information about your delivery date after your product configuration with one of our specialized trade partners. You can search for your nearest specialist partner here.

 

We sell our products only through our network of qualified specialized trade partners. An awning is an individual product and we would like to be able to offer you the necessary personal advice and thereby your best individual solution. Please use our dealer search to find a suitable partner in your area.

We, as an awning manufacturer, sell our awnings through our network of  specialized dealers nationwide. Please use our dealer search to find a suitable partner in your area.

Maintenance cleaning of an awning cloth should be done regularly. It consists of removing loosely adhering dirt as well as removing small stains. Note: Awning fabrics are not washing items!
 

Pre-treatment

Loose dirt should be removed from the awning cloth in advance. To increase the cleaning effect, the awning cloth should be moistened with clear, pure water using a garden hose. This will easily dissolve heavily encrusted dirt particles and make them easier to remove.  Afterwards, remove the loosened dirt particles by additional hosing. Do not brush out stains dry, as there is a risk of the dirt being rubbed into the fibers and in-between spaces of the fiber!!! Do not use high-pressure cleaners for cleaning, as there is a risk of damaging seams and materials!
 

Cleaning procedure

General soiling or even light stains can be treated with the help of an approx. 5-10% solution of mild detergent and lukewarm water (max. 40° C). To do this, foam up the cleaning solution by dipping and squeezing out a sponge and apply it as a foam to the soiled areas/stains. Then allow the foam to act for approx. 15-20 minutes and rinse off with plenty of fresh water. Repeat this procedure until the dirt or light stains have been completely removed.
CAUTION: Strong friction with the help of hard brushes or sponges can cause roughening or damage to the awning cloth!
 

Post-treatment

After-treatment with plenty of fresh water is absolutely necessary to remove all components of the cleaning agent. The better the after-cleaning and thus the removal of the cleaning agent is done, the less the degradation of the water-repellent property of an awning cloth. 
 

Impregnation

If the water-repellent property of an awning cloth is reduced by cleaning, the weather protection and beading effect can be restored by re-impregnation, depending on the type of fabric.  
 

General info

Any kind of cleaning of an awning fabric, which is done with the support of cleaning agents, can lead to a reduction of the original protective function of the fabric. Therefore, from the manufacturer's point of view, it is necessary to reimpregnate after spot or surface cleaning, so that the treated awning fabric regains sufficient weather protection.  
Due to the wide range of impregnating agents available and the many different types of fabric, it is not possible to give recommendations on specific products. In any case, the suitability for textiles should be taken into account when choosing an impregnating agent.  
In the course of environmental protection, it should be noted that only water-soluble impregnating agents are used - for the sake of the environment. It is also essential to follow the manufacturer's warnings and instructions for use, as impregnating agents can cause irritation to the skin and eyes. An excerpt from the guideline for cleaning and care of awning cloths.
 
Publisher:
Industrieverband Technische Textilien - Rollladen - Sonnenschutz e.V.
 

The following occurences are not grounds for complaint:

Certain phenomena in the awning fabric cannot be completely ruled out, even with the current state of the art.
However, these do not affect the value or usability of the awning.
 

Creases

Occur when the awning fabric is made up and folded.
A dark line may be visible at the point of the fold in backlighting, especially with light colors.

Waviness in the seam and sheet area.

May occur along the side seams, in the seam area and in the middle of the panels.
The fabric is doubled at the seams. This results in different roll-up diameters.
This effect is further intensified by the unavoidable sagging of the winding shaft and the drop profile.
 

Waterproof / Rain resistance

Polyacrylic awning fabrics are impregnated with a water repellent finish.
Therefore, they remain rain resistant at an angle of inclination of at least 14° during a short, light rainfall.
During longer periods of rain or heavy rainfall, the awning must be retracted.
If the fabric has become wet, it is imperative that the awning be extended again later to dry.
 

Side panel elongation

The fabric is usually kept under tension by an active spring system.
Seams and hems act as reinforcement, but they must also withstand most of the stress.
When the fabric is rolled up, seams and hems are flattened and thus increase in length.
This can cause the side hems to droop slightly.
 

Varisol awnings provide perfect sun protection, no matter what type of shading you choose.
We offer the following variants:

- Retractable awnings: open or semi-open hinged arm awnings.
- Cassette awnings: Hinged arm awnings with completely closed awning box
- Conservatory blinds: Conservatory awnings for room climate control
- Pergola awnings: Awnings that are attached to the wall and stand on their own supports
- Outdoor roof blinds: Patio roof awnings that are mounted under the glass 
- Roller blinds/vertical awnings: Awnings that are mounted frontally either on the window to provide privacy and glare protection or to complement the patio roof or conservatory, providing protection against low sun
- Basket awnings/arched awnings: particularly popular with gastronomy, shops, hotels etc.
- Q.bus: wall-mounted or completely free-standing sun protection, which can also be used as a private lounge area or textile conservatory

Thus, we offer optimal sun protection for garden, terrace or balcony.
We provide you with high quality custom-made awnings - individual sun protection, made according to your wishes.

For more information contact a Varisol dealer in your area

You are welcome to contact your local specialist dealer at any time. Please use our dealer search to find a suitable contact in your area. If you have specific questions adressing us at Varisol, please feel free to drop us an email at info@varisol.de

 

Varisol awnings provide perfect sun protection, no matter what type of shading you choose.
We offer the following variants:

- Retractable awnings: open or semi-open hinged arm awnings.
- Cassette awnings: Hinged arm awnings with completely closed awning box
- Conservatory blinds: Conservatory awnings for room climate control
- Pergola awnings: Awnings that are attached to the wall and stand on their own supports
- Outdoor roof blinds: Patio roof awnings that are mounted under the glass 
- Roller blinds/vertical awnings: Awnings that are mounted frontally either on the window to provide privacy and glare protection or to complement the patio roof or conservatory, providing protection against low sun
- Basket awnings/arched awnings: particularly popular with gastronomy, shops, hotels etc.
- Q.bus: wall-mounted or completely free-standing sun protection, which can also be used as a private lounge area or textile conservatory

Thus, we offer optimal sun protection for garden, terrace or balcony.
We provide you with high quality custom-made awnings - individual sun protection, made according to your wishes.

For more information contact a Varisol dealer in your area

Each terrace is individual - so should be our sun protection solution for them. What unites all options is that they are made exactly fitting your individual needs and are locally produced within our high quality standard.

Generally be considered for terraces are the following categories: retractable awning, box/cassette awning, outdoor roof awning (if you have a patio roof or are considering this), pergola awning.

To find the best fitting product for you, feel free to use our awning configurator. Here you can consider all your wishes and needs and design your desired awning. After that, we will directly recommend the appropriate specialist dealer in your area who will help you to finalize your order.

Each balcony is individual - so should be our sun protection solution for them. What unites all options is that they are made exactly fitting your individual needs and are locally produced within our high quality standard.

Generally be considered for terraces are the following categories: retractable awning, box/cassette awning

To find the best fitting product for you, feel free to use our awning configurator. Here you can consider all your wishes and needs and design your desired awning. After that, we will directly recommend the appropriate specialist dealer in your area who will help you to finalize your order.

Basically, both product categories resemble each other at first glance, as they are the same in terms of their basic nature. Box/cassette awnings are characterized by a robust aluminum case - this case provides protection from the weather and at the same time hides the entire technology as well as the awning fabric in a modern and elegant shell (=box/cassette). On the hand, retractable awnings do not have a full cassette around the awning - so they look very slim and discreet. Although they do not have the awning box, there is no lack of stability, technology and functionality. This creates a particularly attractive price-performance ratio for the awning. 

Our dealers have displayed some of the awnings in their showrooms, please use the dealer search. In addition, you can use our awning configurator to compile all our awnings based your needs. Your awning design will directly shown as a 3D model to you in the configurator. As well, you can directly request them from a specialist dealer in your area for further process.

We will be happy to send you brochures to your home. Please use our contact form for ordering.

Our awning types are all classified with wind resistance class 2. For detailed information on the meaning of the wind resistance classes, please use our contact form .

As a general rule, the awning should be retracted during heavy weather for safety reasons. We will give you detailed information on how to behave in rain, snow, wind and ice conditions. Please use our contact form.

You can also equip your awning with our wind and/or rain sensors so that it automatically reacts to critical weather changes by integrating it into your smart home system. You can find suitable accessories here.

Each Varisol awning is made individually. Your specialist dealer will order the awning that suits you directly from us at Varisol. After the order is placeda he will be able to give you precise information about the delivery time and arrange an installation date with you.

The general manuals are enclosed with your awning delivery. If you eventually have misplaced them, you can contact us via our contact form.
Only your specialist dealer will receive installation instructions, as awnings should only be installed by specialist personnel.

In the event of a defective awning, please contact the specialist dealer from whom you purchased the awning. If you no longer have the contact details, please use our specialist dealer search to find a contact person who can repair the awning.

The following occurences are not grounds for complaint:

Certain phenomena in the awning fabric cannot be completely ruled out, even with the current state of the art.
However, these do not affect the value or usability of the awning.
 

Creases

Occur when the awning fabric is made up and folded.
A dark line may be visible at the point of the fold in backlighting, especially with light colors.

Waviness in the seam and sheet area.

May occur along the side seams, in the seam area and in the middle of the panels.
The fabric is doubled at the seams. This results in different roll-up diameters.
This effect is further intensified by the unavoidable sagging of the winding shaft and the drop profile.
 

Waterproof / Rain resistance

Polyacrylic awning fabrics are impregnated with a water repellent finish.
Therefore, they remain rain resistant at an angle of inclination of at least 14° during a short, light rainfall.
During longer periods of rain or heavy rainfall, the awning must be retracted.
If the fabric has become wet, it is imperative that the awning be extended again later to dry.
 

Side panel elongation

The fabric is usually kept under tension by an active spring system.
Seams and hems act as reinforcement, but they must also withstand most of the stress.
When the fabric is rolled up, seams and hems are flattened and thus increase in length.
This can cause the side hems to droop slightly.
 

If you have a complaint or repair or need to replace a part of your awning, please contact the dealer where you purchased the awning. Repairs or replacement of parts should only be done professionally. If you no longer have the contact details of the trade partner, please use the specialist dealer search to find a contact who can repair the awning.

This depends on your awning type and the desired type of accessories. Please ask your specialist dealer from whom you purchased the awning for advice in this regard. If you no longer have the contact details to hand, please use the specialist dealer search to find a contact who can repair the awning.

A cloth change is possible at any time without any problems, however, this should only be carried out by a specialist partner. If you wish to do so, please contact the specialist dealer from whom you purchased your awning. If you cannot find the contact details, you are welcome to search for them here via our specialist dealer search.

If you no longer have the contact details at hand or your original specialist dealer no longer exists, please use our specialist dealer search. Here you will find suitable specialist partners of us in your area.
 

Maintenance cleaning of an awning cloth should be done regularly. It consists of removing loosely adhering dirt as well as removing small stains. Note: Awning fabrics are not washing items!
 

Pre-treatment

Loose dirt should be removed from the awning cloth in advance. To increase the cleaning effect, the awning cloth should be moistened with clear, pure water using a garden hose. This will easily dissolve heavily encrusted dirt particles and make them easier to remove.  Afterwards, remove the loosened dirt particles by additional hosing. Do not brush out stains dry, as there is a risk of the dirt being rubbed into the fibers and in-between spaces of the fiber!!! Do not use high-pressure cleaners for cleaning, as there is a risk of damaging seams and materials!
 

Cleaning procedure

General soiling or even light stains can be treated with the help of an approx. 5-10% solution of mild detergent and lukewarm water (max. 40° C). To do this, foam up the cleaning solution by dipping and squeezing out a sponge and apply it as a foam to the soiled areas/stains. Then allow the foam to act for approx. 15-20 minutes and rinse off with plenty of fresh water. Repeat this procedure until the dirt or light stains have been completely removed.
CAUTION: Strong friction with the help of hard brushes or sponges can cause roughening or damage to the awning cloth!
 

Post-treatment

After-treatment with plenty of fresh water is absolutely necessary to remove all components of the cleaning agent. The better the after-cleaning and thus the removal of the cleaning agent is done, the less the degradation of the water-repellent property of an awning cloth. 
 

Impregnation

If the water-repellent property of an awning cloth is reduced by cleaning, the weather protection and beading effect can be restored by re-impregnation, depending on the type of fabric.  
 

General info

Any kind of cleaning of an awning fabric, which is done with the support of cleaning agents, can lead to a reduction of the original protective function of the fabric. Therefore, from the manufacturer's point of view, it is necessary to reimpregnate after spot or surface cleaning, so that the treated awning fabric regains sufficient weather protection.  
Due to the wide range of impregnating agents available and the many different types of fabric, it is not possible to give recommendations on specific products. In any case, the suitability for textiles should be taken into account when choosing an impregnating agent.  
In the course of environmental protection, it should be noted that only water-soluble impregnating agents are used - for the sake of the environment. It is also essential to follow the manufacturer's warnings and instructions for use, as impregnating agents can cause irritation to the skin and eyes. An excerpt from the guideline for cleaning and care of awning cloths.
 
Publisher:
Industrieverband Technische Textilien - Rollladen - Sonnenschutz e.V.

Guidelines for cleaning and care of the awning cloths can be found here.

To avoid mildew stains in the long term, the awning cloth should be moved out again at the next opportunity to dry.

Waviness in the seam and panel area can occur along the side hems, in the area of the seams and in the middle of the panels.
The fabric is doubled at the seams. This results in different roll-up diameters. This effect is further intensified by the unavoidable sagging of the winding shaft and the delivery profile. Waves are therefore part of a normal appearance.

Awnings are equipped with wireless motors from the company Somfy. These are smart home ready and can be integrated into the Somfy brand Tahoma smart home system.

The integration is mostly done via the setup menus of the smart home systems. Of course, the compatibility of the Somfy-io wireless products must be checked beforehand.

There are some options for the connection of various sensors, e.g. for sun, wind, rain, room temperature. Here, also the creation of different scenarios, depending on sensor values or time (e.g. also presence simulation on vacation) can be implemented. Furthermore, a manual activation of products or scenarios via voice control (Alexa, Google, Apple) is possible.

We already work with more than 800 specialist trade partners, but we are also always looking for other interesting dealers with high potential. Please register here as a dealer. We will check our potential cooperation in-house and will get back to you as soon as possible.

If you are registered with us as a specialist dealer, you can easily contact us via the service and order portal in your dealer area here on our website. This is the fastest and easiest way, as both you and us can manage all your concerns bundled in one place.

If you prefer a different way of communication, please refer to our communication structure so that your request ends up directly with the right contact person and processing is thus faster:
Orders and quotation requests -> bestellung@varisol.de
Complaints and other inquiries after delivery of the awning-> service@varisol.de
other inquiries-> info@varisol.de

The fastest way to find out the price of an awning is to take a look at our current price list. Otherwise, feel free to use our awning configurator. Please note that we no longer provide quotes for standard awnings.